Shipping
Our shipments will come to your home or work address in the Europe, including Sweden, Spain, France, Denmark, Belgium, Netherlands, United Kingdom, Luxembourg, Finland, Czech Republic, Poland, Switzerland, Slovakia, Croatia, Lithuania, Germany, and Italy*, ect,. Outside Europe, we only send to the United States, Canada, Australia and New Zealand.
* Unfortunately we cannot ship to any overseas departments and territories of the above mentioned countries, the Channel Islands, Gibraltar, the Isle of Man, the Isle of Wight, Andorra, Ceuta, Melilla, Canary Islands, Campione d'Italia, Città del Vaticano, Livigno, San Marino, Büsingen am Hochrhein, Helgoland. Any order addressed to these locations will be cancelled.
We will shipping your order by with International Post and DHL Express. (PS: DHL services are not available in remote areas.)
Each order may take 1 - 3 business days to be processed, but in most cases we just need one day to process your order.
So the Delivery Time = Processing Time + Transportation time
The normal transportation time is about 14 - 30 days (DHL Express about 10 - 15 days). If courier encounter special weather or traffic control, may delay delivery. We can't guarantee accurate delivery time, because every time customs officers clear the customs at different speeds, but we will try to deliver your order in the shortest possible time.
In addition, in case of natural disasters or virus epidemics, the transport routes will be requisitioned by the government, and the delivery time will be longer than usual at that time, please know it!
You will receive a notification by email after the order has been shipped. It should be noted that the time we send this email is not the time when your order was shipped.
We usually update your order status to "Shipped" after the shipping company returns the tracking number. In fact, your order has been shipped a few days ago, and it is now in transit, you only need to wait patiently for delivery.
We will not submit a tracking number in your order status. If you need a tracking number, please contact us. When you contacting us, please provide your order number and the email address you used in the order so that we can quickly find your order information.
Please remember that both your order and any information within your order can not be changed after conducting the shipping package. We understand that sometimes you want to change or cancel your order, but be sure to do it in time, please. That is because we cannot guarantee that the change in our system will be effective before the shipment takes place, and also to avoid possible frauds. You can still contact our Customer Care team for advice.
Returns & Exchanges
To return a product you must first submit the return request within a maximum period of 14 calendar days from receipt of the order.
To return a product it is necessary that it is new, without signs of use and that the original packaging is in the same condition as when it was delivered.
When returning the product, our team will evaluate it and accept or deny the return. You will be informed by email.
It is very important to protect the product and the packaging when sending it back.
We reserve the right to refuse the return or to request compensation if the product or packaging arrives damaged.
When you request the return through the form, you will receive a document and this must be included in the return package. If the package is received without the return form, it will not be accepted.
For any problem with the order other than requesting a return, please contact [email protected] .
Returns and changes within the Peninsula or the Balearic Islands are free from €200. If the order does not exceed the above conditions, the cost of the return or exchange is €10.
The cost of the return or exchange for shipments to the Canary Islands and the rest of Europe is €20.
